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There appears to be a bug for some users that prevents the Mac from using the  Apple menu Shut Down and Restart services.

Selecting the menu items results in no activity and no action, the Mac does not reboot and it does not shut down.

You can also try disconnecting all external devices, which has been reported to help some users shut down Mac OS Sierra.

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The forced shut down and forced reboot procedure is a measure of last resort and should not be used as a means of initiating any normal restart or shut down process.

Some users have resolved the hanging on shutdown issue by rebooting into Safe Mode.

Sometimes a third party app can be holding up the shut down and restart service, however.

If you suspect this is the case, quit out of all open apps before attempting to shut down or restart the Mac.

Booting a Mac into safe mode is easy, just hold down the SHIFT key on system boot until you see the bootup progress bar, then let go.

Safe Mode will clear out some caches and disable some functionality, but it can often be a helpful troubleshooting measure.

What finally resolved it was to delete the half-cooked “Install mac OS Sierra” file from Launchpad (which had a big question mark on it), then rebooting.

If the Mac App Stores shows that “mac OS Sierra” has “Downloaded” and the button is not possible to click again, you likely had one of the beta or GM builds and you will need to remove any existing “Install mac OS Sierra” application installers from the Mac, or any connected drives.

Of course the other reason mac OS Sierra will show as “Downloaded” under the Mac App Store Purchases tab is if you are actively running mac OS Sierra, in which case you will not be able to re-download the installer easily.

Something happened during the installer download where it was either interrupted or became corrupted.

To be perfectly clear this is meant to be a compilation for potential issues experienced with the mac OS Sierra update process.

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