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Upon arrival the customer rep in the shoe department stated that the coupons would not be honored in this department since it is “finish line”.We then called a supervisor and she was going to honor the coupon, however upon ringing up the shoes she stated that this was an EDV and an EDV in the fine print is not covered by this coupon.In 1875, Macy took on 2 partners (Robert Valentine and Abiel La Forge) . In 1895, the Macy family sold the business to the Straus brothers.

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Staying with Dillards, NM and Nordstrom from now on!

This has taken us numerous emails and 3 phone calls and they are just not very pleasant on the phone either. My wife an are are long time customers of Macy’s, we purchase thousands per year there.

According to the UPS tracking number Macy received the item on 12/28/2017 at 12 noon and it was signed for by their staff.

Please tell me why I as the customer have to wait another day for a credit to my account when you have the item in your warehouse. I don’t know if the customer service has been outsourced but I’ve been trying for 3 days to EXCHANGE (not return) a pair of shoes ordered online.

They say they can only MAIL a gift card and we can reorder.

By then the item will likely not even be available and we will be stuck with a gift card.

If one decides to come to the United States of America for a better way of life, then that person needs to ASSIMILATE.

Selling the garb you are selling does not promote that!

Reply On December 30th I went to a Macy’s store in south Salt Lake valley to purchase a pair of jeans.

What I witnessed in the men’s section of the store was amazing.

I will no longer be shopping at any of the Macy’s stores.

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